Silver Constructions Return & Exchange Policy

At Silver Constructions, we aim to ensure you’re completely satisfied with your purchase. However, if your item doesn’t meet your expectations, we offer a 60-day return or exchange policy. Please review the following requirements to ensure a smooth return process.

Eligibility for Returns and Exchanges

1. Return Period: You have 30 days from the date of purchase to request a return or exchange.
2. Condition of Item: The item must be in its original, unused condition, with all tags and packaging intact. Any item that shows signs of wear, alteration, or damage will not be eligible for return or exchange.
3. Proof of Purchase: A valid proof of purchase or order confirmation is required for all returns and exchanges.

Return Shipping Costs

• Customer Responsibility: Customers are responsible for the cost of return shipping. Please use a trackable shipping method to ensure the safe return of your item, as we are not liable for items lost in transit.
• International Returns: For international returns, any customs duties, taxes, or fees incurred are the responsibility of the customer.

How to Initiate a Return or Exchange

1. Contact Us: Email us at contact@silverconstructions.com with your order number and reason for the return or exchange.
2. Approval Process: Once your return is approved, we’ll provide instructions on how to ship your item back to us.
3. Inspection and Refund Processing: Upon receiving your item, we will inspect it to ensure it meets our return conditions. If approved, your refund will be processed to your original payment method. Please allow up to 10 business days for the refund to reflect in your account.

Non-Refundable Items

• Final Sale Items: Items marked as “Final Sale” are not eligible for return or exchange.
• Gift Cards: Gift card purchases are non-refundable and cannot be exchanged for cash.

Please Note: For now, we operate exclusively online in the U.S., but you’re always welcome to visit any of our 23 physical stores in Mexico. Our first U.S. store is planned to open in Q1 of 2025.